Returns & Exchanges

RETURN POLICY


We want you to be delighted with your purchase, but if for any reason you are not satisfied, we are happy to accept a return on all qualified items. To provide you with an ease of mind while shopping this holiday season, we have extended our return policy

Please provide your gift recipient with the packing slip, which does not contain prices, or the Order Number so they may easily request any returns and/or exchanges through our team. All returns must comply with our return policy as stated.

All items must be returned unworn, undamaged, unaltered, and unused, with their original maxbone tags attached and the original packaging included. 

Please note: Items that have been purchased as part of a clearance sale and/or that have been marked as Final Sale may not be returned or exchanged.
 

Paws Journey reserves the right to reject any returned product that does not comply with the above stated return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. In order to avoid this, please reach out to our. Customer Experience team to address any issues or concerns you have regarding the item(s) you wish to return. 

 

 

To initiate a return you can contact our Customer Experience team to assist you with the return process. please submit a request via assistance@pawsjourney.com 

in order to make this as seamlessly as possible please include the following

  • Order number
  • Date the purchase was made 

  • Name 

  • Reason for return

 When returning item please include a note within your package containing your Order Number and stating your desired Return to avoid any processing delays.

 Once it has been delivered, please allow 2-5 business days so our team may process your return package. Once the returned items have been inspected and approved, Paws Journey will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 2-4 business days of being issued. However, your financial institution may require additional time to process your refund.


Please note that your return shipping label fee is deducted from your refund. If you wish to mail your return with the shipping courier of your choice, please reach out to our Customer Experience team so we are aware of your incoming package, and provide the tracking number.
 

 

EXCHANGES -  

Alternatively, you can contact our Customer Experience team to assist you with the return process please submit a request via assistance@pawsjourney.com 

 please include the following 

  • Order number 
  •  Date of purchase 
  • Name 
  • Reason for Exchange 
  • Which item you would like to exchange it for 

Please include a note within your package containing your Order Number and stating your desired Exchange to avoid any processing delays.

Once it has been delivered, please allow 2-5 business days so our team may process your return package. Once the returned items have been inspected and approved, Paws Journey will fulfill the requested exchange and a confirmation e-mail will be sent to you. If your requested exchange is not available, our Customer Experience team will communicate this via e-mail.

 We offer complimentary exchanges within the USA. Please note that we are only able to offer one exchange per order. If you are experiencing sizing issues consistently, please contact our Customer Experience team for assistance with a sizing recommendation.